Refund policy

Last updated: 27 June 2026

At THE PER BRAND, we want you to be happy with your order. If something is not right, you may return eligible products according to the policy below.

1. Right of Withdrawal (EU Customers)

If you are purchasing as a consumer within the European Union, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without providing a reason.

To exercise your right of withdrawal, please contact us at:

Email: hello@theperbrand.com 

You must notify us of your decision to return the item within 14 days of delivery.

2. Withdrawal form

When you contact us for a withdrawal of a product, please fill in the following withdrawal form:

I hereby give notice that I withdraw from my contract of sale of the following goods:

  • Order number: 

  • Customer name: 

  • Address: 

  • Signature (if submitted on paper): 

  • Date:


3. Return Conditions

To be eligible for a return, products must:

  • Be unused and in original condition;

  • Include all original packaging, tags, accessories, and inserts;

  • Not show signs of wear, stains, damage, washing, or misuse.


Tote Bag

The tote bag must be returned together with:

  • the original branded box in reasonable condition.


Laptop Sleeve

The laptop sleeve must be returned in its original condition and packaging (protective mailer/packaging, if applicable).

 

4. Non-Returnable Items

We may refuse returns if products:

  • Have been used or damaged after delivery;

  • Are returned incomplete;

  • Show excessive wear beyond reasonable inspection.

This does not affect your legal rights if the product is faulty or not as described.

Personalized products are not eligible for returns.

 

5. Return Shipping Costs

Unless the item is faulty, damaged, or incorrect, customers are responsible for return shipping costs.

We recommend using a tracked shipping method, as we are not responsible for returns lost in transit.

 

6. Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method, unless you have specified a different payment method, within 14 days after we receive the returned item or proof that it has been shipped back, whichever comes first.

Original shipping fees willt be refunded unless you have specifically chosen a more expensive method than the standard one (e.g., 24-hour delivery). In this case the merchant is only required to refund the amount for the standard delivery service. You are responsible for the additional difference..

Please note that THE PER BRAND only issues a full refund if the product/s are in the same conditions as at the time of delivery. If the products’ value has diminished due to your handling of the products to a greater extent than is necessary in order to ascertain its characteristics or function, you have an obligation to reimburse us. Thus, THE PER BRAND then has the right to withhold such amount of the refund.

THE PER BRAND is not liable for incorrect or incomplete information provided during the order registration process or in the online refund form, which may result in a delay in the refund or cause other inconveniences for the customer.

 

7. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If you receive damaged, defective or incorrect products, please notify us immediately. According to the Consumer Protection Act you are entitled to complain about defective products within two years. However, you must always notify THE PER BRAND as soon as reasonably possible after you have detected that the products are damaged, defective or incorrect. In such cases, please contact us at:

Email: hello@theperbrand.com

Please include:

  • your order number;

  • photos of the item;

  • photos of the packaging.

We will work to resolve the issue as quickly as possible through replacement, repair, or refund where appropriate.

Please see more information about your legal consumer rights in the Consumer Protection Act or by visiting www.kzp.bg.

 

8. Exchanges

We currently do not offer direct exchanges. If you wish to replace an item, please return the original product and place a new order.

 

9. Contact

If you have any questions regarding returns or refunds, please contact:

THE PER BRAND Ltd, registered in the Bulgarian Commercial register and register of non-profit legal entities with UIC 208530650 

Email: hello@theperbrand.com 

Registered office and address of management: Republic of Bulgaria, Sofia, postal code 1164, Lozenets District, 19 Yakubitsa St., 4th Floor